WORK EXPERIENCE

Secretary • DEAN’S OFFICE, FACULTY OF EDUCATION, EGERTON UNIVERSITY • FEBRUARY 2021 TO DATE 

• Provide secretarial and administrative support to Dean's Office in a variety of areas and in a confidential, effective and efficient manner.
• Provide analytical support to the Dean in a variety of areas. Coordinate activities on the Dean's behalf and acts as a liaison to senior management across campus.
• Organize and schedule Dean's meetings, appointments and travel arrangements.
• Responsible for overseeing the day-to-day operation of a Dean's Office within the Faculty.
• Organize agendas, minutes and documentation for the Dean, arrange pre-meetings to brief the Dean if required, record and distribute meeting minutes and maintain files.
• Create and manage systems to organize and file all forms of documentation, action requests, and follow-up to completion
• Transfer data from paper formats into computer files or database systems using keyboards.

SECRETARY • VICECHANCELLOR’SOFFICE, EGERTON UNIVERSITY • FEBRUARY 2020 - FEBRUARY 2021

• Provide secretarial and administrative support to the Vice-Chancellor by transferring data from paper formats into computer files or database systems using a keyboard.
• Manage and control the Vice Chancellor’s diaries and arranging meetings and appointments as required including provision of agendas and other supporting material, arranging meetings, greeting visitors,prioritise, anticipate, and make judgement about the urgency of issues/meetings/requests, rescheduling and reorganising as necessary.
• Organise travel and accommodation. Research and produce travel plans and itineraries where needed.
• Maintain excellent working relationships with external stakeholders, and wider university teamsin the performance of the above duties.
• Liaise with the Procurement department to Monitor and order equipment, stationery supplies and other consumables.
• Liaise with the ICT department to maintain team equipment, recording use and ensuring items are in working order.
• Act as a point of contact for the Vice-Chancellor and provide professional and responsive service to those who contact the Vice-Chancellor. Answer phone, email and any other queries relating to the Vice-Chancellor using tact and efficiency, discreetly where required, and in a manner which ensures excellent reputation.
• Typing from drafts, prepare correspondence and documents (including proofreading, formatting, and editing where appropriate) and keep an efficient and up-to-date filing system.

SECRETARY • COD’S OFFICE,SURGERY DEPARTMENT FACULTY OF HEALTH SCIENCES, EGERTON UNIVERSITY •

JULY 2011 - FEBRUARY 2021

•  Performed clerical duties as assigned including typing, filing, bookkeeping, data entry and assisting others in the front office area.
• Maintained and ensured all academic departmental records of all students such as registration details, class scheduling, transcripts, enrollment verifications, graduation and deferment are all organized, accurate and complete.
• Work closely with the class representatives for Surgery courses to ensure a seamless, organized and effective learning schedule in the department
• Attending departmental meetings, taking minutes and provide notes and minutes back for review.
• Typing letters, preparing reports for Surgery courses and working closely with other administrative staff to ensure information needed is timely.

SECRETARY • MANAGING DIRECTOR’S OFFICE, KENYA BROADCASTING CORPORATION, NAIROBI • 2008–JUNE 2011

•  Plan and maintain MD's calendar and recurring tasks, arrange appointments, organise and set agendas and action points for all his meetings.
• Keep him well informed to ensure that a wide range of agreed actions are being executed
• Managing general correspondence by preparing, disseminate and keep accurate records of meeting minutes as assigned by the Managing Director.
• Type corporate documents from audio recordings, written materials, dictation, and other channels. Prepare, disseminate and file electronically all correspondence
• Book transport and accommodation for the Managing Director as and when required. Manage and maintain executives' schedules, appointments, and travel arrangements.
• Answer phone call and emails and redirect them when necesary, schedules and confirms appointments, and inputs customer data into company systems. Organizes workflow and appointment by reading and routing correspondences.
• Maintain strict confidentiality of client and personnel information

SHORTHAND TYPIST • HUMAN RESOURCE OFFICE, KENYA BROADSCASTING CORPORATION, NAIROBI • 2007 - 2008

•  Maintain an accurate and updated employee records both in soft and hard copies. Employees records include the HR databases such as new hires, separations, vacation and sick leaves.
• Assist in payroll preparation by providing relevant data, like absence from work, leave days which include holidays, study, bereavement and bonus amounts to be paid.Prepare paperwork for HR policies and procedures
• Assist in providing relevant data about the employees from the records such as grievances, disputes, and disciplinary matters, ensuring fair treatment and compliance with company policies and employment always.
• Coordinate HR projects by identifying training needs and mapping out development plans for teams and individuals.
• Collaborate with the HR Recruiter to advertise vacant or available positions then help with the process of screening the resumes received.
• Manage the department’s telephone center by answering calls and providing helpful solutions to queries.
• Provide orientations for new employees by sharing onboarding packages and explaining company policies

SHORTHAND TYPIST • MARKETING DEPARTMENT, KENYA BROADSCASTING CORPORATION, KISUMU •1996– 2000

•  In charge of the Regional Marketing Manager’sfront office desk while being actively involved in daily marketing, business development and sales efforts.
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper.)
• Greet and welcome guests, answer questions and address complaints,
• answer all incoming calls and redirect them or keep messages
• Receive letters, packages and distribute them
• Take up other duties as assigned (travel arrangements and schedules.)

 COPY TYPIST • AUDIO RECORDS LIBRARY, KENYA BROADSCASTING CORPORATION, KISUMU •1994–1996

• Typing from drafts which typically was transcribing audio recordings, typing handwritten documents, and other general document processing. and deliver the work in hard copies.
• Manage, supervise and provide program material such as audio tapes as directed by the producers.  Advise program production personnel on the availability of music audio tapes requested to meet the needs of their fans and assists them in obtaining materials.
• Provide administrative and organisational support to the production staff prior to, during and after the production phase. Typical duties include: creating and distributing documents such as production schedules, call sheets and briefing notes.

COPY TYPIST • REGIONAL MANAGER’S OFFICE, KENYA REINSURANCE CORPORATION •JANUARY 1994–AUGUST 1994

• Typing from drafts which typically was transcribing audio recordings, typing handwritten documents, and other general document processing and deliver the work in hard copies.
• Provide administrative and organisational support to the production staff
• Maintained thorough, accurate and compliant records for internal and regulatory audits.
• Developed strong professional relationships with residents by initiating collaborations and delivering exemplary services and engagement.
• Answered calls and responded to inquiries from various parties using strong, accurate listening and open ended questioning skills to resolve problems.
• Escalated critical issues to the regional manager to ensure immediate resolution.
• Filing official documents that are brought forth to the regional director. 

COPY TYPIST • BISHOP’S OFFICE, DIOCESE OF MASENO SOUTH •SEPTEMBER 1993

• Typing from drafts routine letters according to the Bishop’s need and sensitivity, ensuring that hard copies are filed and storedappropriately as needed.
• Attend to general administrative tasks such as coordinating office activities and operations to secure efficiency and compliance to company policies
• Manage phone calls and correspondence (letters, packages)
• Create and update records and databases with personnel, financial and other data as required.
• Track stocks of office supplies and purchase when necessary
• Submit timely reports and prepare presentations or proposals as assigned
• Assist colleagues whenever necessary