Profile - DR MARGARET NGECI GITHIRI

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DR MARGARET NGECI GITHIRI

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Staff Information

PERSONAL DETAILS

Designation: LECTURER
Corporate Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Personal Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Job Category: Teaching
Phone Number: +254723868248
Division / Faculty: Faculty of Environment and Resources Development
Directorate / Dept: DEPT. OF NATURAL RESOURCES
Section: ACADEMICS
Office Extension No.: 3397
Address: P.BOX. 775 - 00517, NAIROBI.

ACADEMIC QUALIFICATIONS

2017:  PHD in Hospitality   Management

Kenyatta University, Kenya

2008:  MSC. Hospitality and     Tourism Management

Kenyatta University, Kenya

2002:  HND, Catering and   Accommodation Management

Technical University of Kenya, (former Kenya Polytechnic) Kenya

FIELDS OF SPECIALIZATION

Hospitality Management

WORK EXPERIENCE

March 2018 to Date : Lecturer

January 2013 to March : Assistant Lecturer, Egerton University

September 2011- March 2012 : Part-time lecturer, Kenyatta University

1997 -1999 : Part-time Lecturer Kenya Hotel institute, Nakuru

RESEARCH INTERESTS

: Food Hygiene and Safety, Tourism, Hospitality trends

LIST OF PUBLICATIONS

Published Papers

1. Githiri, M.N, (2017). Influence of physical environment on customer satisfaction and return intention in Kenyan rated Restaurant. Asian Journal of Social Sciences Studies, Vol 2:11

https://doi.org/10.20849/ajsss.v2i1.82

2. Githiri, M.N, Khayiya, R and Mutisya, M (2016). Influence of service quality towards customer satisfaction and return intention: A study at rated restaurants. International Journal of Extensive Research, Vol: 6:9-15, ISSN: 2394-0301

3. Githiri, M.N, Okemo, P and Kiminywe, J (2014). Escherichia coli and Staphylococcus aureus contamination on ready to eat chicken at a hospital in Kenya. Asian Academic Research Journal of Multidisciplinary. Volume: 1, Issue: 22, June 2014, ISSN: 2319- 2801

4. Githiri, M.N. Kiminywe, J and Okemo, P (2013). Knowledge in Food hygiene and hygienic differ in food handlers at a hospital in Nairobi, Kenya. African Journal of Food Science and Technology. Vol 4 (1) pp 19- 24. ISSN: 2141-5455 http://www.interesjournals.org/AJFST

5. Githiri, M.N, Okemo, P and Kiminywe, J (2009). Hygienic practices and Occurrence of Coliform and Staphylococcus on food at a public hospital in Kenya. Journal of Applied Biosciences Vol. 27 : 1727 – 1731. ISSN: 1997-5902 http://www.biosciences.elewa.org/

Recent Publication

1. Githiri, M.N. (2020).Recovery Strategies for Service Failure and Customers’ Return Intention. A case of Classified Restaurants in Kenya. Journal of Tourism and Hospitality Management.Vol. 8 No. 1: 10-18.

DOI: 10.15640/jthm.v8n1a2 URL: https://doi.org/10.15640/jthm.v8n1a2

2. Githiri, M.N, (2019). Does Customers’ Expectations on Star Rating Always Predict Satisfaction? A Study Done in Kenyan Restaurants. International Journal of Humanities and Social Studies, Vol. 7:10 (10) : 81- 88.
DOI: http://dx.doi.org/10.24940/theijhss%2F2019%2Fv7%2Fi10%2FHS1910-016

3. Githiri, M,N, (2018). An examination of the relationship between perceived price fairness on Customer Satisfaction and Loyalty in Kenyan Star Rated Restaurants. International Journal of Scientific and Management, Vol: 6, Issue 10: 763-770, ISSN: 2321- 3418.

https://doi.org/10.18535/ijsrm/v6i10.em06

CONFERENCES & INVITED PRESENTATIONS

Conference Presented Papers

1. Effect of Customer Satisfaction on Food Quality in Relation to Demographic Characteristics as a Result of Sustainable Practices; 6^th International Conference on Capacity Building for National Sustainable Development/ Exhibition; 29-31 August 2018, Multimedia University Conference Centre, Nairobi, Kenya.

2. Assessment of food hygiene, Knowledge and Practices of food handlers at a hospital in Kenya; African Nutritional Epidemiology Conference, Safari Park Hotel, Nairobi, Kenya, 4^th- 8^th October, 2010.

TEACHING AREAS

1. Food and Beverage Production

2. Food and Beverage service

3. Front Office Operations

4. Legal Aspects in Tourism and Hospitality

5. Tourism and Hospitality Information System

6. Hospitality Management

7. Research project

OTHER SOCIETIES

Professional Affiliation

1. Organization for Women in Science for developing World (OWSD)

2. Tourism Professional Association (TPA)

3. Women Educational Research of Kenya (WERK)

DR MARGARET NGECI GITHIRI

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